Privacy Policy
At Big Dog Detail LLC DBA Chattanooga Auto Film Pros, your privacy is a top priority. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.
1. Data Collection
We collect personal information such as your name, email, phone number, and vehicle details when you engage with our services, sign up for newsletters, or fill out contact forms. This information is gathered to provide you with the best possible service.
By providing your phone number, you expressly consent to receive SMS/text messages from Chattanooga Auto Film Pros related to your appointments, service updates, and promotions.
2. Data Usage
The data we collect is used to:
- Fulfill our services and manage your appointments
- Contact you regarding appointments, service updates, or promotions
- Improve your experience with Chattanooga Auto Film Pros
- Send SMS communications to customers who have opted in
- Comply with applicable legal obligations
We do not sell or share your information without your explicit consent.
3. SMS Opt-In Details
By providing your mobile phone number to Chattanooga Auto Film Pros — through our website, booking form, contact form, or in person — you consent to receive text messages (SMS) from us.
SMS messages may include:
- Appointment confirmations and reminders
- Service status updates and completion notifications
- Follow-up satisfaction messages
- Promotional offers, discounts, and special deals
Opt-out: You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. After opting out, you will receive one final confirmation message and no further SMS messages will be sent. To re-subscribe, reply START at any time. For help, reply HELP or contact us directly.
Message & data rates may apply. Message frequency varies based on your interactions with us.
4. Mobile Information Sharing Statement
Chattanooga Auto Film Pros does not sell, rent, share, or disclose your mobile phone number or SMS opt-in data to third parties for their own marketing purposes.
Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. We may share your information only in the following limited circumstances:
- Service providers: Vendors who assist us in operating our business (e.g., scheduling software, payment processors) under strict confidentiality agreements.
- Legal requirements: When required by law, court order, or governmental authority.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred with appropriate notice.
All third-party service providers are prohibited from using your information for any purpose other than providing services to Chattanooga Auto Film Pros.
5. Vehicle Condition
We may share your personal information with third-party vendors or partners only if it is necessary to complete a service, such as a payment processor. Your data will never be sold or disclosed for marketing purposes without your consent. Vehicle condition is documented prior to service for quality assurance purposes.
6. Data Protection
We take appropriate measures to protect your personal information, using secure servers, encryption, and other best practices to prevent unauthorized access, misuse, or disclosure of your data.
7. Cookies and Tracking
Our website uses cookies and tracking technologies to improve your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.
8. Opt-Out and Access
You can opt out of receiving communications from us at any time by:
- Replying STOP to any SMS message
- Following the unsubscribe instructions in any email
- Contacting us directly at (423) 693-3996
If you wish to access, modify, or delete your personal information, please get in touch with us for assistance.
9. Data Retention
We retain personal information for as long as necessary to provide our services or as required by law. Once the data is no longer needed, we securely delete or anonymize it.
10. Children's Privacy
Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under the age of 18. If you believe a child's information has been provided to us, please contact us to request its removal.
11. Policy Updates
By using our services or providing your personal information, you agree to the terms outlined in this Privacy Policy. We may update this policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our services constitutes acceptance of any revised policy.
Questions or concerns? Contact us directly:
- 📞 (423) 693-3996
- 🌐 Chattanooga Auto Film Pros
View our Terms & Conditions for additional information.
Effective Date: 2026